Cancellation Fees and Late Arrival Policy

Cancellation Policy:

All appointments are carefully timed. To avoid paying for missed appointments, a cancellation notice of 24 hours is required for all clients. Exceptions may be made to this policy for emergency situations; please send an email to info@relaxglasgow.co.uk to discuss your situation but always cancel your massage by phone on 01413284119 or by sending a text message to 07411200558 as soon as possible. Please note that work conflicts are not considered emergencies.

Important Notice:

All cancellations or rescheduling requests must be made by phone at 0141 328 4119 or via text message at 07411 200 558.
Cancellation or rescheduling requests sent by email may not be seen in time, and cancellation fees will still apply.

Cancellation Fees:

£0 if cancellation is made 24 hours in advance or more
£20 if cancellation is made less than 24 hours in advance
100% treatment cost in case of NO SHOW or if cancellation is made less than 2 hours in advance

Clients will incur a 100% charge of their scheduled appointment fee if they are under the influence of drugs or alcohol, or are 'No-Call, No-Show

Late Arrival Policy:

Clients will receive the time remaining on their scheduled service and will be charged for the 100% of their scheduled appointment, regardless of actual length of service received. Clients that opt to reschedule instead of receiving a shortened service will be charged 50% of their scheduled appointment fee.